why keep your site maintained?

Website Maintenance

Black_spot
why website maintenance is crucial

The Importance

Website maintenance in the modern world of website development is no longer just something handy to have, but a must for any website of any size. Your website is a massive window into the workings of your business, and has a large impact on how products or services are perceived. A well-maintained website is essential in attracting and retaining customers and maintaining your search engine rankings.

Just like a car needs servicing, a website needs maintaining. Having a website maintenance plan in place acts as an insurance policy for your website. It is guaranteed to save you headaches and money into the future if things go wrong.

What are some things included in a maintenance plan?
Website Maintenance DrumFish Digital
Black_spot
our maintenance service

What's Inside?

In a nutshell, web hosting is the process of renting or buying space to house a website on the World Wide Web. Website content such as HTML, CSS, and images has to be housed on a server to be viewable online. So far, all of our clients have decided to host their websites with us. When you host with us you will receive performance reports for your site, exceptionally fast hosting, unlimited email accounts under your domain, and much more!

Every one of our maintenance packages includes a full site backup to multiple locations at least once a month. This means that if your website ever goes down or is hacked, we can back get it back live the same day at the state of it's last backup.

Website analytics provide you with the actual reports and analytics on how your site visitors behave once on your website. Having this at your fingertips provides you with an unfair advantage over your competition. 

Keeping your site maintained and updated requires ongoing time and attention. One feature of all of our maintenance plans is 'allotted working time'. This means that every month our maintenance support team dedicates your chosen time frame of monthly support to almost anything you wish to be changed, added, or removed on your site.  This gives you the peace of mind that your site is in the best shape to attract new customers.

We offer a range of levels of Central Management System's (CMS) to all of our clients. After all, it is YOUR website and we believe that you should have access and control over it. The CMS we provide you with is simple and easy to use, yet able to show advanced site statistics, gives you access to edit any page, let's you create blog posts and reply to comments, and much more.

Our client websites are run by a web software platform called WordPress that is constantly changing. This means frequent software updates are required to ensure the website and the platform are up-to-date and working correctly. Also included in these updates are plugin updates. Plugins are pieces of software that act as an add-on to a web browser and gives the browser additional functionality. These plugins need updates to continue to run smoothly.

Black_spot
Our comprehensive maintenance plans

Maintenance Packages

There are plenty of reasons to opt for a site maintenance plan, but the biggest reason is for peace of mind. Our clients find that having someone “on call” should they require assistance, or encounter a problem, is priceless.

Bronze Package

For small businesses that just need to keep their website running smoothly

  • Core, Plugin, and Theme Updates
  • Monthly Backups
  • Custom Management Dashboard
  • Reliable Support
  • 24/7 Site Security
  • Domain Renewal (Optional)
  • Reliable Hosting (Optional)

Silver Package

For businesses with an advanced website looking for greater care

  • Core, Plugin, and Theme Updates
  • Weekly Backups
  • Custom Management Dashboard
  • Allotted Working Time - 1 Hour / Month
  • Reliable Support
  • 24/7 Site Security
  • Domain Renewal (Optional)
  • Reliable Hosting (Optional)

Gold Package

For businesses with clear goals wanting to sky-rocket their online appearance

  • Core, Plugin, and Theme Updates
  • Daily Backups
  • Custom Management Dashboard
  • Allotted Working Time - 2 Hours / Month
  • Reliable Support
  • 24/7 Site Security
  • Website Care Report including; SEO Analysis, Security Checks, Uptime Monitor and More
  • Domain Renewal (Optional)
  • Reliable Hosting (Optional)
Black_spot
you've got questions, we've got answers

FAQ

At this point in time we only offer maintenance plan to our design clients. But this will change in the future so stay tuned.

Like a gym membership, the time is there for you to use the gym, or in this case, our services, as much as you require, within the terms and conditions of your plan.

The plans therefore do not roll over, however, have peace of mind that we will always make time for you and your needs, and we understand that some months you may need us more than others. We design the plans to be as flexible as possible.

Of course! If you ever feel like you want to upgrade or downgrade, we are more than happy to accommodate. 

We’ve got it covered – that’s the whole purpose of these plans. We will know about the issue (most of the time) before you do, and if possible we will have it all sorted before you even notice.

While we cannot 100% guarantee your website will not be hacked, we can promise to sort the mess out before it affects your business, including restoration of your site thanks to our regular back-ups.

We don’t place limits on what we can do for you, because we are constantly striving to provide more for our clients.

The most common requests however, include small design changes, text changes, content updates, and anything else you can think of in terms of updates you’d like to see aside from new features and pages – these may incur extra costs due to time spent on these elements.

While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will submit a quote to you for the projected work. Once we have agreed on the quote then we will commence the work for you.

We Want to Get to Know You...

Free Consultation

Firstly, could we ask a few quick questions so we can get to understand who you are and how we can help you.

Black_spot